Answered
Purchased wrong video
Hi, I accidentally purchased the wrong video. Is it possible to get a refund? It is for ID #204030469. Thanks.
twaritar3263062Correct answer
Participating Frequently
December 27, 2018
Hi Joseph,
Sorry to hear that.
Videos are purchased on-demand or by using credits from a credit pack. They are non-refundable.
However, I understand your concern that you might just have accidentally licensed a video so I would request to contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Twarita
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