purchases

Forum|Forum|1 year ago
November 20, 2024
2 replies
232 views

I can't find my purchases in my library. What is going on?

Files and libraries

This topic has been closed for replies.

Abambo

Community Expert

Your purchases only go to the library when you have configured your account as such. You can redownload your purchased assets by checking the license history: https://stock.adobe.com/Dashboard/LicenseHistory

May be you could explain more in depth what you are missing, if the link above does not help..

ABAMBO | Hard- and Software Engineer | Photographer

W

warren_6810Author

Participant

Thanks, but that link is not opening even after manually typing it in or copy-paste

kglad

Community Expert

@warren_6810

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.