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bridgeto91818126
Participant
March 12, 2018
Answered

Purchasing Error: sorry, something went wrong while trying to license this template..."??

  • March 12, 2018
  • 2 replies
  • 1113 views

Hi there,

I keep getting the same error message when trying to download any FREE templates in Adobe Illustrator "Purchasing Error: sorry, something went wrong while trying to license this template. Please try again."

Could you please let me know what can be done so that I can download the free templates?

Thanks,

Bridget

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Bridget,

    We apologize for the inconvenience.

    I believe you are trying to download the template from within the application (i.e. Illustrator). Please try to download it from a different browser and let me know if get the same error.

    If this does not solve your issue, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    March 12, 2018

    Hi Bridget,

    We apologize for the inconvenience.

    I believe you are trying to download the template from within the application (i.e. Illustrator). Please try to download it from a different browser and let me know if get the same error.

    If this does not solve your issue, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

    Kanikas
    Kanikas
    Legend
    March 12, 2018

    Moving to Adobe Stock​

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