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Guy_Ne_eman
Guy_Ne_eman
Inspiring
Apr 23, 2018 9:38 AM UTC
Answered

Purchasing error while trying download template

Hello everyone.and thanks for helping.

Im trying to download one of the templates that Ilustrator or photoshop suggest,from the openning screen while create new document.

and after i click the download button there is a messege from adobe stock that says

"Purchasing error

sorry,something went wrong while trying to licence the template.please try again."

someone know how to solve it?

thanks!

    This topic is closed to new replies. Start a new post to keep the conversation going.
    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Apr 24, 2018 9:35 PM UTC

    Hello Guy,

    I am sorry that you are experiencing this error. It is a known issue that customers with some characters, like apostrophes or accent marks, in their user profile will receive this error. Photoshop has not updated to the most recent version of the service which has a fix for this issue. The workaround is to edit your profile information in https://accounts.adobe.com/​ and temporarily remove the apostrophe in your last name.

    Please let us know if this does not fix the issue.

    EBQ

    View reply

    4 replies

    Guy_Ne_eman
    Guy_Ne_emanAuthor
    Inspiring
    May 6, 2018 7:46 AM UTC

    Thank you.

    Your correct answer solved the problem!

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Apr 24, 2018 9:35 PM UTC

    Hello Guy,

    I am sorry that you are experiencing this error. It is a known issue that customers with some characters, like apostrophes or accent marks, in their user profile will receive this error. Photoshop has not updated to the most recent version of the service which has a fix for this issue. The workaround is to edit your profile information in https://accounts.adobe.com/​ and temporarily remove the apostrophe in your last name.

    Please let us know if this does not fix the issue.

    EBQ

    Translate
    Sheena Kaul
    Sheena Kaul
    Legend
    Apr 23, 2018 1:34 PM UTC

    Hi Guy,

    I apologize for the troubles that you've been facing.

    I believe the purchasing error that you're getting within your app in coming up because there is no Stock subscription on your account as of now.

    Please visit Adobe Stock pricing and membership plan | Adobe Stock for more details.

    Let me know if you've any more queries.

    Regards,

    Sheena

    Translate
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 23, 2018 1:19 PM UTC

    [moved from Adobe Creative Cloud to Adobe Stock]

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