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Participating Frequently
Sep 8, 2017 1:46 PM UTC
Answered

Purchasing stock video with credits?

Hi I am wondering is it possible to purchase stock videos with credits or can you only buy videos for the price outlined on the video? I don't want to press the license button and accidentally buy a $100 video. Thanks!

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Beverley Gray
Beverley GrayCorrect answer
Inspiring
Sep 8, 2017 1:49 PM UTC

Hi there

Videos are available to purchase on-demand for the price stated.  You can't use standard asset image licenses to purchase a video.

Kind regards

Bev

[Edit - changed 'credits' to 'licenses' to avoid confusion]

8 replies

Beverley Gray
Beverley GrayCorrect answer
Inspiring
Sep 8, 2017 1:49 PM UTC

Hi there

Videos are available to purchase on-demand for the price stated.  You can't use standard asset image licenses to purchase a video.

Kind regards

Bev

[Edit - changed 'credits' to 'licenses' to avoid confusion]

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kimp6944751
Participant
Dec 2, 2017 8:02 PM UTC

That's horrible. 

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zagarskas
Known Participant
Apr 9, 2018 11:56 PM UTC

I agree.

Very misleading. If the video is not available for use with the image credits nor the monthly packages then it should not be listed as available on adobe stock.

I feel this Advertising is 100% CLEAR that credits can be applied to ANY item.

Am I somehow "misinterpreting" what is sated on this page?

Credit packs for Adobe Stock

I paid top dollar for 50 credits and was expecting to use them on video based on what was promised in the Credit Pack and subscription agreement.

Can someone at Adobe please explain what seems to be a contradiction:

  1. Credit Packs state they can be used on ANY content, (using the word "UNIVERSAL")
  2. So is it true or not?
    If I have 50 credits on stock.adobe.com can I use them on video (as claimed by adobe) or not?
  3. If not, then please elaborate on what exactly is being sold in Credit Packs based on the language of the page above?
    Specifically, this line from the terms:
    "They’re universal; meaning that they can be applied toward the purchase of any content on Adobe Stock "

This page leaves me with what I feel is the most reasonable and obvious assumption: How is Video not part of "any content on Adobe Stock" if the credits are "universal".

If this "universe" is Adobe Stock, then Video is IN that universe. Thats the impression I was under when I shelled out $500 for 50 credits.

Please explain this Advertising

Thank you for your consideration

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