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qb67
Participating Frequently
April 13, 2025
Question

Question Regarding Extended License and IP Concern

  • April 13, 2025
  • 3 replies
  • 999 views

Hello,

 

I’m reaching out regarding a situation I’m currently facing involving one of the images I licensed through Adobe Stock with an Extended License. The image was used as part of a product in my art and poster business, and I recently received an IP-related concern regarding its usage.

 

I would appreciate any guidance on how to proceed or whom I can contact directly about this issue. If there is a specific team that handles questions related to license terms and third-party concerns, I’d be grateful to be directed to them.

 

Thank you very much for your time and support.

 

    3 replies

    Riya123
    Adobe Employee
    Riya123
    Adobe Employee
    April 16, 2025

    hi @qb67 , Please check your message for contact. Thank you!! 

      Q
      qb67Author
      Participating Frequently
      April 16, 2025

      Hi @Riya123,

       

      Thank you so much for your message! Unfortunately, I realized that I’m unable to reply to private messages, so I’m responding here instead.

       

      I’ve tried emailing the address you mentioned, but I received an automatic reply indicating that the email address is for internal use only by Adobe employees, and I will not receive a response from that alias.

       

      I’ve been trying to resolve this matter for three days now, and it’s quite urgent. I would really appreciate your assistance in reaching the correct contact or department that can help resolve this issue.

       

      Thank you for your time and support. I look forward to your prompt response.

       

      Best regards.

      Q
      qb67Author
      Participating Frequently
      April 18, 2025

      Hi @Riya123

       

      I wanted to follow up regarding my previous attempts to contact you, as I am unable to send private messages, which is slowing down the process.

       

      The matter I need to discuss is quite urgent and important, and I would greatly appreciate any assistance you can offer in helping me reach the appropriate contact or department. Since I cannot send a private message, I would be happy to explain the situation via email if you're able to provide a direct way for me to share the details.

       

      Thank you for your time and assistance!

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      April 13, 2025

      I don't think you'll receive any legal advice or guidance from Adobe; however if you require assistance in obtaining proof of the license to use the asset, they will probably supply that.

      Jill C., Forum Volunteer
      Q
      qb67Author
      Participating Frequently
      April 13, 2025

      Thank you. Unfortunately, I haven't been able to find the right contact person or department at Adobe for this issue. I need to explain the situation in detail, as customer support did not fully understand my request.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      April 14, 2025

      Well, if you explained as above, I can understand the agent. Did you get a copyright strike from someone pretending to be the rights' owner?

      ABAMBO | Hard- and Software Engineer | Photographer
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 13, 2025

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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