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January 12, 2018
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Questions about my subscription

  • January 12, 2018
  • 1 reply
  • 239 views

I tried to contact you by chat and phone without result so I´ll try this way. I have a 1 year Adobe stock subscription which ends February the 11th that I want to cancel. I was told the best is to contact by chat in order to do it but it was impossible. So I´ll try to cancel from my account but I want to be sure it is properly done and I would like you to confirm the cancellation. And I would like to know if the images in My library are available after cancellation and how many images I can download after the last payment. Thanks

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    Correct answer Beverley Gray

    Hi there

    You can cancel from your account prior to the next billing date on 11th Feb - please follow steps in this article - Cancel your Adobe Stock membership

    The images that you have already downloaded will remain in your license history.

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    January 12, 2018

    Hi there

    You can cancel from your account prior to the next billing date on 11th Feb - please follow steps in this article - Cancel your Adobe Stock membership

    The images that you have already downloaded will remain in your license history.

    Kind regards

    Bev

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