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January 12, 2018
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Questions about my subscription

  • January 12, 2018
  • 1 reply
  • 229 views

I tried to contact you by chat and phone without result so I´ll try this way. I have a 1 year Adobe stock subscription which ends February the 11th that I want to cancel. I was told the best is to contact by chat in order to do it but it was impossible. So I´ll try to cancel from my account but I want to be sure it is properly done and I would like you to confirm the cancellation. And I would like to know if the images in My library are available after cancellation and how many images I can download after the last payment. Thanks

    This topic has been closed for replies.
    Correct answer Beverley Gray

    Hi there

    You can cancel from your account prior to the next billing date on 11th Feb - please follow steps in this article - Cancel your Adobe Stock membership

    The images that you have already downloaded will remain in your license history.

    Kind regards

    Bev

    1 reply

    Beverley Gray
    Community Manager
    Beverley GrayCommunity ManagerCorrect answer
    Community Manager
    January 12, 2018

    Hi there

    You can cancel from your account prior to the next billing date on 11th Feb - please follow steps in this article - Cancel your Adobe Stock membership

    The images that you have already downloaded will remain in your license history.

    Kind regards

    Bev

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