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T
tlrr
Participant
February 6, 2018
Answered

Re: Accidental Download

  • February 6, 2018
  • 1 reply
  • 381 views

But, how do we alleviate this issue in the future? For Example, I inadvertently did the same thing just now, and I don't know how to undo it or how to actually contact anyone to get help... This is an old post, so is this even going to be answered?? Hellllpppppp!!!!!!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Rob,

    Sorry to hear that.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    February 7, 2018

    Branching to a new discussion,

    Hi Toni,

    We are sorry for the inconvenience caused. Please share the image ID which you have accidentally licensed so that we can further assist you.

    Regards

    Twarita

    robmaccabee
    robmaccabee
    Participating Frequently
    January 8, 2019

    I accidentally licensed a photo as well. AdobeStock_119903232

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    January 8, 2019

    Hi Rob,

    Sorry to hear that.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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