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tlrr
Participant
Feb 6, 2018 11:37 PM UTC
Answered

Re: Accidental Download

But, how do we alleviate this issue in the future? For Example, I inadvertently did the same thing just now, and I don't know how to undo it or how to actually contact anyone to get help... This is an old post, so is this even going to be answered?? Hellllpppppp!!!!!!

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 8, 2019 11:19 AM UTC

    Hi Rob,

    Sorry to hear that.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    View reply

    5 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Feb 7, 2018 1:37 AM UTC

    Branching to a new discussion,

    Hi Toni,

    We are sorry for the inconvenience caused. Please share the image ID which you have accidentally licensed so that we can further assist you.

    Regards

    Twarita

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    robmaccabee
    robmaccabee
    Participating Frequently
    Jan 8, 2019 3:04 AM UTC

    I accidentally licensed a photo as well. AdobeStock_119903232

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 8, 2019 11:19 AM UTC

    Hi Rob,

    Sorry to hear that.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
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