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Re: Accidental Download

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I did the same thing. I downloaded an ai file which I cannot use. The file was Am I able to get a credit?

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twaritar3263062Correct answer

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Hi Mike,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

twaritar3263062Correct answer

Participating Frequently

Branching to a new discussion,

Hi Mike,

Sorry to hear that.

Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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