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June 13, 2018
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Re: Accidental purchase of Adobe Stock

  • June 13, 2018
  • 1 reply
  • 277 views

I also have this problem. Was certain I cancelled the subscription but now I’m being charged. Can’t find how to contact Adobe.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Vanessa,

    Sorry to hear that.

    I just checked your account and noticed that your Adobe Stock subscription is still active. Please follow the steps in the help document below to cancel your subscription: Cancel your Adobe Stock membership

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for cancellation and refund related requests.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Kindly go through Legal subscription terms | Adobe as well.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    June 13, 2018

    Branching to a new discussion,

    Hi Vanessa,

    Sorry to hear that.

    I just checked your account and noticed that your Adobe Stock subscription is still active. Please follow the steps in the help document below to cancel your subscription: Cancel your Adobe Stock membership

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for cancellation and refund related requests.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Kindly go through Legal subscription terms | Adobe as well.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita