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Sheena Kaul
Sheena KaulCorrect answer
Legend
Aug 24, 2018 5:11 PM UTC

I have already had contact them last night right after I had mistakenly ordered the image, but she refused to refund the money back.

I told her the website page looked quite misleading because it showed I can still download 2 more images for free trial so I was expecting the price shown under the image would be discounted to zero when I checked out, but it didn't. I was charged nearly £50 just by one click!

How can I get the refund when the customer care just refused it?

Best wishes,

Kanako


Hi there,

It looks like you'd contacted the support staff but they misunderstood your request.

Please check the private message.

Regards,

Sheena

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5 replies

Sheena Kaul
Sheena Kaul
Legend
Aug 24, 2018 2:31 PM UTC

Hi Kanako,

I apologize for the troubles that you faced.

I see that you've bought a subscription for Adobe Stock which is active.

Can you please confirm me the image# that you've accidentally licensed?

Regards,

Sheena

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kanakoy88626361Author
Participant
Aug 24, 2018 2:52 PM UTC

Hello, Sheena.

Thank you for your support.

My order# is

Order # ADB038497036UK

Dose

this help?

Best,

Kanako

2018年8月24日(金) 15:31 Sheena Kaul <forums_noreply@adobe.com>:

Accidental purchase of Adobe Stock created by Sheena Kaul

<https://forums.adobe.com/people/Sheena+Kaul> in Adobe Stock - View the

full discussion <https://forums.adobe.com/message/10579495#10579495>

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Sheena Kaul
Sheena Kaul
Legend
Aug 24, 2018 3:15 PM UTC

Yes. I am able to see the charge.

I would advice you to Contact Customer Care to get the cancellation done and refund process.

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