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danielg58407375
danielg58407375
Participant
March 9, 2018
Answered

Re: Accidentally licensing unwanted images

  • March 9, 2018
  • 2 replies
  • 385 views

Hi, Twaritar,

I just starting using Adobe stock for 2 days now I have accidentally downloaded two vectors now, and this post was in 2017 and I have seen many other users complained about the issue, and now it's 2018, this problem still not solved, which makes me think about after using up my credits should I continue my plan here or not.

Could you let me know what is your product team's reply and solution about this?

Or at least help me get my credit return?

Bests,

Elly

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Daniel,

    Please Contact Customer Care for further queries.

    Regards,

    Sheena

    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    March 23, 2018

    Hi Daniel,

    Please Contact Customer Care for further queries.

    Regards,

    Sheena

    twaritar3263062
    twaritar3263062
    Participating Frequently
    March 9, 2018

    Branching into a new discussion,

    Hi Daniel,

    We are extremely sorry for the inconvenience. I can understand that the issue of accidental licensing is not yet resolved but the Stock team is working on the UI enhancement and the changes will be reflected on the website once it is in progress.

    Meanwhile, can you please share the file IDs which you have accidentally licensed, so that I can assist you further?

    Regards

    Twarita

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