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maryann1020
Participant
Mar 20, 2018 1:22 AM UTC
Answered

Re: accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

Hi. I bought the jpg version of an illustration and need the vector. Image #5053935

Thanks.

Mary Ann

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 20, 2018 11:51 AM UTC

    Branching into a new discussion

    Hi Mary,

    I understand you downloaded the image# 5053935 under the impression of it being a vector file although it was a jpeg file.

    You can refine your search using the filter options as shown in the screenshot below:

    Also, you can cross check the file type before downloading the file as highlighted in the screenshot below:

    As for this jpeg image that you've downloaded, I am adding 1 license to your account as a goodwill gesture so that you can use it for a different asset.

    Let me know if that helps!

    Regards,

    Sheena

    View reply

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 20, 2018 11:51 AM UTC

    Branching into a new discussion

    Hi Mary,

    I understand you downloaded the image# 5053935 under the impression of it being a vector file although it was a jpeg file.

    You can refine your search using the filter options as shown in the screenshot below:

    Also, you can cross check the file type before downloading the file as highlighted in the screenshot below:

    As for this jpeg image that you've downloaded, I am adding 1 license to your account as a goodwill gesture so that you can use it for a different asset.

    Let me know if that helps!

    Regards,

    Sheena

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