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Participant
Sep 26, 2018 12:06 PM UTC
Answered

Re: accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

Wrong image, miss-click license, the way the UI is designed is very frustrating.

Image ID: 47579613

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 26, 2018 1:35 PM UTC

    Branching to a new discussion,

    Hi Alexandru,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 26, 2018 1:35 PM UTC

    Branching to a new discussion,

    Hi Alexandru,

    Sorry for the trouble it has caused to you.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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