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carolync19200019
Participant
Mar 9, 2018 4:49 PM UTC
Answered

Re: Adobe Customer Service Complaint

I have!  I would!  This is the WORST customer service I have ever encountered.  The wait times are absurd, and then, if you can't fix the problem, to go through that again every time you try to call or chat - crazy.

It seems if you have a monthly account,they treat you a lot better, with absolutely no regard for customers who spend thousands of dollars on their products, but not for creative cloud subscriptions.  At least when you choose the option that asks if you have a monthly subscription, they give you a wait time and an option for a callback.  Not if you don't choose that option.

They should absolutely be sued.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 23, 2018 12:47 PM UTC

    Hi Carolyn,

    Please feel free to update this thread for the feedback.

    Regards,

    Sheena

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    2 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 23, 2018 12:47 PM UTC

    Hi Carolyn,

    Please feel free to update this thread for the feedback.

    Regards,

    Sheena

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 9, 2018 4:57 PM UTC

    Branching to a new discussion,

    Hi Carolyn,

    We apologize for the poor experience. Can you please elaborate on your issue so that we can further assist you?

    Regards

    Twarita

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