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jayner45287552
jayner45287552
Known Participant
September 20, 2018
Answered

Re: Adobe Stock .ai Image with transparent background in photoshop

  • September 20, 2018
  • 1 reply
  • 509 views

I am also having this issue. Why would anyone have an image without layers? This is the second purchase that I cant use. I dont realize it until I open it in AI or PS.

      This topic has been closed for replies.
      Correct answer twaritar3263062

      My mistake – can I get a refund for this item?

      <removed by the moderator>


      Jayne,

      Please check your private message for more details.

      Regards,

      Twarita

      1 reply

      twaritar3263062
      twaritar3263062
      Participating Frequently
      September 20, 2018

      Branching to a new discussion,

      Hi Jayne,

      Sorry for the trouble you have been facing. Would you mind sharing the file ID which you are referring to?

      Regards

      Twarita

      jayner45287552
      jayner45287552Author
      Known Participant
      September 20, 2018

      File #24017945

      <removed by moderator>

      twaritar3263062
      twaritar3263062
      Participating Frequently
      September 20, 2018

      Jayne,

      I have checked the file(24017945) at my end and noticed that it is a JPEG file.

      The JPEG format does not support layers. When you save a layered file as a JPEG it saves as a flattened copy - but the content of the layers will be baked in.

      If you want a file with layers, I would suggest you to download a vector/AI file from Adobe Stock website.

      Feel free to update this thread in case of any additional questions.

      Regards,

      Twarita

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