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maaiked80445344
maaiked80445344
Participant
February 2, 2019
Answered

Re: Adobe Stock .ai Image with transparent background in photoshop

Please help. I just bought 163671349 opened it in Illustrator to remove the blocked background, but there are no layers. The sublayer even says 'image'. Thank you very much! 

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      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      February 11, 2019

      Branching to a new discussion,

      Hi Maaike,

      Sorry to hear that you are facing issues with an Adobe Stock file.

      I have downloaded and opened the file in Illustrator and did not encounter an issue as mentioned above. I can view all the layers associated with the asset as shown in the screenshot below:

      Feel free to update this thread in case of any additional questions.

      Regards,

      Twarita

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      8 replies

      petef86175378
      Participant
      March 8, 2022

      Having the same issue. I've downloaded several stock images with transparent backgrounds. I try to remove the background layer in AI but there are no transparent layers to remove. See the image below. 

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      Community Manager
      Contributor1Community Manager
      Community Manager
      March 8, 2022

      Please post a File ID of the asset you have an issue with to have it looked into further.

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      petef86175378
      Participant
      March 8, 2022

      AdobeStock_485193521

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      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      February 11, 2019

      Branching to a new discussion,

      Hi Maaike,

      Sorry to hear that you are facing issues with an Adobe Stock file.

      I have downloaded and opened the file in Illustrator and did not encounter an issue as mentioned above. I can view all the layers associated with the asset as shown in the screenshot below:

      Feel free to update this thread in case of any additional questions.

      Regards,

      Twarita

      Translate
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