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SweetPea007
Participant
Sep 16, 2018 3:54 AM UTC
Answered

Re: Adobe Stock Cancellation – 60 days free

I came here for this exact same reason. Apparently I ended three months ago but I received no notification of a renewal now I'm paying more each month. No notification. I ran a search on my emails and I haven't received anything from Adobe since I initially started up this service.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 17, 2018 6:36 PM UTC

    Hi Uhura,

    Sorry for the trouble it has caused to you.

    The Subscriptions renew automatically on the annual renewal date until you cancel, as per the terms, and you should receive a renewal reminder email beforehand.

    I have checked your account details under the Adobe ID shared in the forums and noticed that you have Creative Cloud All Apps subscription, however, I was unable to locate an active Adobe Stock subscription under this Adobe ID.

    Are you referring to the Creative Cloud subscription in your above post?

    In case you are referring to a different Adobe Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

    Regards,

    Twarita

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    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 17, 2018 6:36 PM UTC

    Hi Uhura,

    Sorry for the trouble it has caused to you.

    The Subscriptions renew automatically on the annual renewal date until you cancel, as per the terms, and you should receive a renewal reminder email beforehand.

    I have checked your account details under the Adobe ID shared in the forums and noticed that you have Creative Cloud All Apps subscription, however, I was unable to locate an active Adobe Stock subscription under this Adobe ID.

    Are you referring to the Creative Cloud subscription in your above post?

    In case you are referring to a different Adobe Stock subscription which is associated with another Adobe ID, please private message me your Adobe ID so that I can further look into your account details.

    Regards,

    Twarita

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