Skip to main content
H
hughc67003884
Participant
July 17, 2018
Answered

Re: Adobe stock charges unexplained?! Code 044-207-3650

  • July 17, 2018
  • 2 replies
  • 503 views

Hi,

I am getting the same charges & have no idea what they are for & all the replies you have on your website do not explain these charges.

Would you please cancel this debit to my credit card immediately.

Many thanks,

Hugh

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Hugh,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17th January 2018. When you subscribe to the Adobe Stock promo offer, the first month is free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    You were getting charged for Adobe Stock subscription on 17th of every month(from the month of February). The subscription stands cancelled now.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    July 17, 2018

    Hi Hugh,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17th January 2018. When you subscribe to the Adobe Stock promo offer, the first month is free, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    You were getting charged for Adobe Stock subscription on 17th of every month(from the month of February). The subscription stands cancelled now.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 17, 2018

    This is a public forum, not the link to Adobe support

    -other users here can't help with that specific problem

    -please click the link below to contact Adobe staff to help

    Be sure to remain signed in with your Adobe ID before accessing the link below

    -you must also allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact/support.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices