I am having the same issue. I lost 35 credits that we did not know would expire when our subscription ended. I also cannot contact anyone on Adobe support except through the community forums. Is there a way to resolve this? Thanks!
Branching to a new discussion,
Hi Alyssa,
Sorry for the trouble it has caused you.
I have checked your account details and noticed that you had signed up for Adobe Stock-10 images per month(one-year) plan on 15 Mar 2018. The subscription has already been cancelled and that is the reason your assets got expired.
Please contact our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
If you still face issues, feel free to update this thread.
Regards,
Twarita
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices