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HoopisPerformanceNetwork
HoopisPerformanceNetwork
Participant
Aug 28, 2018 2:10 PM UTC
Answered

Re: Can not download Stock image previews

Im also having a problem downloading previews.

I can download jpg previews, but ai/eps files will not download image previews.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 14, 2018 1:21 PM UTC

    Hi Hoopis,

    The fix for Vector Previews is deployed and live. You may now download the vector previews.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    View reply

    2 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 14, 2018 1:21 PM UTC

    Hi Hoopis,

    The fix for Vector Previews is deployed and live. You may now download the vector previews.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    Aug 28, 2018 2:22 PM UTC

    Branching to a new discussion,

    Hi Hoopis,

    We apologize for the inconvenience caused to you. Currently the vector previews are unable to be downloaded. The licensed vector files can be downloaded but the previews cannot. We're aware about this issue and are working on a fix.

    Regards,

    Twarita

    Translate
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