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DavidSLynch
DavidSLynch
Known Participant
December 7, 2018
Answered

Re: Can not download Stock image previews

  • December 7, 2018
  • 1 reply
  • 487 views

I'm suddenly having the same problem. I can't download previews - pixel or vector. I have tried Firefox, Chrome, Safari. I have logged out and logged back in on all 3 browsers.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    David,

    Glad to hear that your issue got resolved.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    December 10, 2018

    Branching to a new discussion,

    Hi David,

    We are sorry to hear that you are facing issues with Adobe Stock services.

    We would require some additional information, which would help us in troubleshooting the issue.

    1. Have you tried to clear your browser history and restarting your browser(s)?

    2. Is the issue occurring for every file or when you just search vector files?

    3. Have you recently installed any plugins in any of your browsers?

    4. What version of the OS are you running?

    5. What happens if you try to connect on a different network?

    6. Are you behind a firewall?

    7. What happens if you switch your browser to incognito or private mode?

    We're here to help, just need a few more details.

    Regards,

    Twarita

    DavidSLynch
    DavidSLynchAuthor
    Known Participant
    December 10, 2018

    I may have been mistaken - the preview download problem did seem to be

    limited to vector files. After about an hour, I was able to download

    vector previews again. I suspect the issue was on your end.

    Thanks for following up.

    twaritar3263062 wrote on 12/10/18 6:51 AM:

    >

    Can not download Stock image previews

    created by twaritar3263062

    <https://forums.adobe.com/people/twaritar3263062> in /Adobe Stock/ -

    View the full discussion

    <https://forums.adobe.com/message/10803672#10803672>

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 10, 2018

    David,

    Glad to hear that your issue got resolved.

    Regards,

    Twarita

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