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Participant
February 19, 2018
Answered

Re: Can't cancel Adobe Stock plan!!

  • February 19, 2018
  • 2 replies
  • 567 views

This is a terrible way to run business as i too keep getting charge wven when I have cancelled multiple times. The accounts section makes it so extremely difficult to find how to cancel and it so frustrating. Even to contact via chat or phone is frustrating. Please cancel my Adobe Stock Account.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching into a new discussion,

    Hi Tess,

    I apologize for the poor experience. I did go through your account details and noticed that there is some issue with the payment and that is the reason you are unable to get the cancel button.

    I would request to contact our support team  Support FAQ: How can I contact Adobe for support? for further assistance.

    If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still face trouble, please let us know so that I can further assist you.

    Regards

    Twarita

    2 replies

    Participating Frequently
    February 23, 2018

    this seems to be a pretty common issue

    Sheena Kaul
    Legend
    February 23, 2018

    Hi Wilson,

    Please see the response to your issue here: I tried to cancel my free trial, adobe didn't let me, now I'm being billed $250+

    Regards,

    Sheena

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    February 19, 2018

    Branching into a new discussion,

    Hi Tess,

    I apologize for the poor experience. I did go through your account details and noticed that there is some issue with the payment and that is the reason you are unable to get the cancel button.

    I would request to contact our support team  Support FAQ: How can I contact Adobe for support? for further assistance.

    If you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still face trouble, please let us know so that I can further assist you.

    Regards

    Twarita