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Osnizle
Participant
Oct 9, 2018 4:28 PM UTC
Answered

Re: Can't cancel Adobe Stock plan!!

I cannot seem to cancel my plan either, no option to do so. I am in the same boat, started a free trial, didnt realize I have been paying $30 a month for nothing, dont even use it! Anyone know how I can cancel?

Thanks

Matthew

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 9, 2018 5:30 PM UTC

    Branching to a new discussion,

    Hi Matthew,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Jul 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    For more information, you may refer to Adobe Subscription and Cancellation Terms | Adobe

    The subscription is in a suspended state due to payment issues and that is the reason you are unable to self-cancel your subscription.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    View reply

    8 replies

    Imlies1990
    Participant
    Mar 19, 2020 10:27 AM UTC

    Hi! Got same issue/ Could you help me please?

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    meinoffenburg
    Participant
    Nov 28, 2018 10:17 AM UTC

    I have the same Problem- I can’t cancel my plan.

    Translate
    twaritar3263062
    twaritar3263062
    Participating Frequently
    Nov 28, 2018 11:45 AM UTC

    Hi there,

    Sorry to hear that.

    I have checked your account details and was unable to find any active subscription under the Adobe ID shared in the forums.  Have you perhaps taken another trial with a different Adobe ID?  Please provide the order number so we can have this checked.

    Regards,

    Twarita

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 9, 2018 5:30 PM UTC

    Branching to a new discussion,

    Hi Matthew,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 09 Jul 2018. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    For more information, you may refer to Adobe Subscription and Cancellation Terms | Adobe

    The subscription is in a suspended state due to payment issues and that is the reason you are unable to self-cancel your subscription.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
    david eliezerv52488677
    Participant
    Oct 10, 2018 7:07 PM UTC

    Hi, Twarita, could you help me, please? I also canceled my Adobe Stock plan (October 7th) but apparently it's still active. I received an email confirming cancellation the same day and but I was charged the next day (October 8th). My plan began on September 6th but i decided not to renew it.

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Oct 10, 2018 7:41 PM UTC

    Hi David,

    Sorry to hear that.

    I just checked your account details and noticed that your Adobe Stock subscription has already been cancelled, however, you have been billed for the month of October.

    I would request you to contact our support team Support FAQ: How can I contact Adobe for support? for the billing issues.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    Translate
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