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AndrasOlah
AndrasOlah
Participant
September 21, 2018
Answered

Re: Can't cancel Adobe Stock plan!!

  • September 21, 2018
  • 1 reply
  • 313 views

Hi Sheena,

I can remember cancelling my plan in the trial period. Now it says there is a payment issue (I don't store money on that card) after canceling my plan - and it seems I have an auto renewal in August 2019.. Could you please inform me about what's going on?

I don't want to subscribe.

Thank you,

Andras

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Andras,

    Please check your private message for more details.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    September 21, 2018

    Branching to a new discussion,

    Hi Andras,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked your account details and noticed that you did sign up for Adobe Stock 10 images per month(one-year) plan on 21 Aug 2018. The subscription is in a suspended state due to payment issues. When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded.

    For more information, you may also refer to Adobe Subscription and Cancellation Terms | Adobe

    If you wish to cancel your Adobe Stock subscription, please reach out to our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    AndrasOlah
    AndrasOlahAuthor
    Participant
    September 21, 2018

    Dear Twarita,

    thank you for your quick reply!

    Unfortunately the provided https://helpx.adobe.com/contact/support.html

    link (I've logged in) is not working for me, it says "Something went wrong.

    Try again or contact us by phone , on Twitter , or in the community forums

    while we work on fixing this. "

    I don't want to agree to a service I remember I've opted out during the

    trial period.

    Thank you,

    Andras

    <removed by the moderator>

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    September 21, 2018

    Hi Andras,

    Please check your private message for more details.

    Regards,

    Twarita

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