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Participant
July 3, 2017
Answered

Re: Cancel Adobe stock

  • July 3, 2017
  • 2 replies
  • 400 views

Hi I would also like to cancel my Adobe stock, I need some help, When I started my subscription for Illustrator which is what a want, the Adobe stock was one month free of charge I added this not knowing this was for the year, tried cancelling this but its now asking for 50 per cent charge?

Please help me!

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Branching into a new discussion

    Hi Andrea,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    Cancel your Adobe Stock membership

    Please go through the Adobe - Subscription Terms as well.

    Regards,

    Sheena

    2 replies

    Lance White
    Participant
    July 3, 2017

    Same thing happened with us. The offer was, "pay us half the year to cancel". Misleading "free" month.

    Sheena Kaul
    Legend
    July 3, 2017

    Hi Lance,

    I apologize for the experience.

    The promotional offer gives you a cancellation within the first month risk-free as the customer isn't being charged for that month.

    Regards,

    Sheena

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    July 3, 2017

    Branching into a new discussion

    Hi Andrea,

    Please contact the support through call/chat for the cancellation requests and the billing queries:

    Contact Customer Care

    **Be sure to remain signed in with your Adobe ID before accessing the link above**

    You may also refer to the help document below:

    Cancel your Adobe Stock membership

    Please go through the Adobe - Subscription Terms as well.

    Regards,

    Sheena