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pernillawahlberg86
pernillawahlberg86
Participant
September 5, 2018
Answered

Re: Canceling Adobe Stock subscription will remove your image licenses!?

  • September 5, 2018
  • 1 reply
  • 347 views

Hello,

Is this how it works? I buy 10 credits a month and I now have 44 that I have not used. I was going to cancel until I have used up the credits I have bought, but decided to check the internet about what happens to the credits I have already paid for. Am I going to lose them if I don't go on buying more credits? If this is how it works I will have to look for another solution.

Regards,

Pernilla

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Pernilla,

    Thanks for reaching out to the Adobe Stock community.

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    For more information, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock

    However, I would like to let you know that the licenses which are already downloaded will always remain in the license history.

    So, I would suggest you to download the remaining assets prior to cancelling your Adobe Stock subscription.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    September 5, 2018

    Branching to a new discussion,

    Hi Pernilla,

    Thanks for reaching out to the Adobe Stock community.

    You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    For more information, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock

    However, I would like to let you know that the licenses which are already downloaded will always remain in the license history.

    So, I would suggest you to download the remaining assets prior to cancelling your Adobe Stock subscription.

    Regards,

    Twarita

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