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Wakimu
Participant
Jun 24, 2018 8:48 AM UTC
Answered

Re: Cancelling Adobe stock membership

Cancellation has now effected. Nonetheless you have somehow managed to arrange payment through PayPal. Please arrange immediately refund. I find your business methods extraordinary

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jun 26, 2018 3:00 PM UTC

    Adrian,

    As it is an open forum due to security reasons we won't be able to take the refund requests here. I would request you to contact our support team through the link shared in my above post as they will be able to initiate your refund.

    Regards,

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jun 25, 2018 2:34 PM UTC

    Branching to a new discussion,

    Hi Adrian,

    I see you have an Adobe account under the same ID as with forums.

    I just checked your account details and noticed that currently, the payment status of the Adobe Stock subscription is in a cancelling state. Please reach out to our support team Support FAQ: How can I contact Adobe for support? for refund related requests.

    In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still face troubles, feel free to update this thread.

    Regards,

    Twarita

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    WakimuAuthor
    Participant
    Jun 26, 2018 11:31 AM UTC

    I don't understand why I should be required to pursue this matter further by making what you call a "refund related request". You (by that I mean Adobe) have caused PayPal to take money from me for you to which you are not entitled. That, I would have thought it was obvious, creates an obligation on you to refund it without anything further being required from me. Please see that that is done.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jun 26, 2018 3:00 PM UTC

    Adrian,

    As it is an open forum due to security reasons we won't be able to take the refund requests here. I would request you to contact our support team through the link shared in my above post as they will be able to initiate your refund.

    Regards,

    Twarita

    Translate
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