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porpeller
Participating Frequently
December 11, 2018
Answered

Re: Cancelling Stock subscription penalty fee

  • December 11, 2018
  • 1 reply
  • 860 views

I have the same problem. When the 60 days free offer was offered to me it was not clear that it implied a yearly commitment. Cancellation penalties should be more explicit and I hope Adobe will rectify this issue as soon as possible. Can you please give me an advice to solve my issue? Thank you.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Dario,

    Please check your private message.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    December 11, 2018

    Branching to a new discussion,

    Hi Dario,

    Sorry to hear that you are facing issues with Adobe Stock services.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 image per month(one-year)plan on 08 Sep 2018.

    When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

    For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    If you wish to cancel your subscription you may refer to the help document: Cancel your Adobe Stock membership

    You may also refer to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    P
    porpellerAuthor
    Participating Frequently
    December 12, 2018

    I understand, but I do not remember accepting to subscribe to an annual plan. I do not need this service, and I feel I should not pay the cancellation fee as I, honestly, was not aware of the obligation when I have accepted the free month. I always trusted Adobe as a company, and I confess this incident is causing me some discomfort. Is there a way to solve this issue, please?

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 13, 2018

    Dario,

    Please check your private message.

    Regards,

    Twarita

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