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sebastianof1610567
Participant
Dec 12, 2018 4:46 PM UTC
Answered

Re: Cancelling Stock subscription penalty fee

Hi, I am facing some problems too with the cancellation of Adobe Stock Subscription. I have signed for the free trial and completely forgot to cancel it after one month. The first payment was blocked beacause my prepaid card was empty and now I can't update my payment method because of an Error. I would like to pay this first bill for modifying the plan and cancelling my subscription, hoping that I don't have to pay a fee. Thanks.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 12, 2018 6:31 PM UTC

    Branching to a new discussion,

    Hi Sebastiano,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 30 Oct 2018. The subscription has been suspended due to payment issues.

    Please check your private message for more details.

    Regards,

    Twarita

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    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Dec 12, 2018 6:31 PM UTC

    Branching to a new discussion,

    Hi Sebastiano,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 30 Oct 2018. The subscription has been suspended due to payment issues.

    Please check your private message for more details.

    Regards,

    Twarita

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