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sebastianof1610567
Participant
December 12, 2018
Answered

Re: Cancelling Stock subscription penalty fee

  • December 12, 2018
  • 1 reply
  • 211 views

Hi, I am facing some problems too with the cancellation of Adobe Stock Subscription. I have signed for the free trial and completely forgot to cancel it after one month. The first payment was blocked beacause my prepaid card was empty and now I can't update my payment method because of an Error. I would like to pay this first bill for modifying the plan and cancelling my subscription, hoping that I don't have to pay a fee. Thanks.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Sebastiano,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 30 Oct 2018. The subscription has been suspended due to payment issues.

    Please check your private message for more details.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 12, 2018

    Branching to a new discussion,

    Hi Sebastiano,

    Sorry to hear that you are facing issues while cancelling your Adobe Stock subscription.

    I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 30 Oct 2018. The subscription has been suspended due to payment issues.

    Please check your private message for more details.

    Regards,

    Twarita

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