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yoislanm68799095
Participant
March 1, 2018
Answered

Re: Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

  • March 1, 2018
  • 1 reply
  • 201 views

Hi

I’m also having the same issue. There is no “cancel membership” link under the ”manage account” link

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Yoislan,

    Sorry to hear that.

    I did go through your account details and noticed that you have Adobe Stock 10 images a month (one-year) plan which was purchased on 31st January 2018.

    Currently, your subscription has been suspended due to payment issues and that is the reason you are unable to get the 'cancel option'. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    March 1, 2018

    Branching to a new discussion,

    Hi Yoislan,

    Sorry to hear that.

    I did go through your account details and noticed that you have Adobe Stock 10 images a month (one-year) plan which was purchased on 31st January 2018.

    Currently, your subscription has been suspended due to payment issues and that is the reason you are unable to get the 'cancel option'. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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