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anthopoulin_motioncontent
anthopoulin_motioncontent
Participant
March 1, 2018
Answered

Re: Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

  • March 1, 2018
  • 1 reply
  • 224 views

Hi Beverley Gray,

I am having the same issue. Is it possible to cancel that for me please?

Thanks,

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Anthony,

    I see you have an Adobe account under the same ID as with forums.

    I did go through your account details and noticed that you have Adobe Stock 10 images a month (one-year) plan which was purchased on 21st February 2017. Currently, your subscription has been suspended(due to payment issues) and that is the reason you were unable to self-cancel your plan.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    March 1, 2018

    Branching to a new discussion,

    Hi Anthony,

    I see you have an Adobe account under the same ID as with forums.

    I did go through your account details and noticed that you have Adobe Stock 10 images a month (one-year) plan which was purchased on 21st February 2017. Currently, your subscription has been suspended(due to payment issues) and that is the reason you were unable to self-cancel your plan.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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