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wongw26815937
Participant
June 3, 2018
Answered

Re: Cannot cancel 'Adobe Stock -10 images a month (one-year)' plan

  • June 3, 2018
  • 2 replies
  • 339 views

I have the same issue, can't unsubscribe the trial plan for stock photo and was charged for 2 months already. how can I unsubscribe the adobe stock photo monthly fee

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Wong,

    If you wish to cancel your Adobe Stock subscription, please refer to the help document below:

    Cancel your Adobe Stock membership

    You may also contact our support team Support FAQ: How can I contact Adobe for support? for cancellation requests.

    Please refer to the Legal subscription terms | Adobe as well.

    Regards,

    Twarita

    2 replies

    W
    wongw26815937Author
    Participant
    June 12, 2018

    Hi Twarita,

    I just checked and seems the payment gone through, but now I want to cancel it and they said it will charge me HKD1000 for the rest of the period (US$150) , means can I cancel or not?

    Thanks

    Ray         

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    June 12, 2018

    Wong,

    If you wish to cancel your Adobe Stock subscription, please refer to the help document below:

    Cancel your Adobe Stock membership

    You may also contact our support team Support FAQ: How can I contact Adobe for support? for cancellation requests.

    Please refer to the Legal subscription terms | Adobe as well.

    Regards,

    Twarita

    twaritar3263062
    twaritar3263062
    Participating Frequently
    June 4, 2018

    Branching to a new discussion,

    Hi Wong,

    I see you have an Adobe account under the same ID as with forums.

    Your Adobe Stock subscription has been suspended due to payment issues. Please contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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