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Austencox
Austencox
Participant
Apr 25, 2018 1:46 AM UTC
Answered

Re: Cannot cancel Adobe Stock after free trial !

I am left in the same situation, can you please help me cancel mine. I would greatly appreciate it.

Thank you

- Austen Cox

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Apr 25, 2018 3:44 PM UTC

    Branching to a new discussion,

    Hi Austen,

    Sorry to hear that you are facing troubles while cancelling your Stock subscription.

    Please confirm if you have tried to follow the steps as mentioned in the help document in order to self-cancel your plan: Cancel your Adobe Stock membership

    Additionally, I would also like to inform you that if you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

    You may also reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests.

    If you still face troubles, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

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    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Apr 25, 2018 3:44 PM UTC

    Branching to a new discussion,

    Hi Austen,

    Sorry to hear that you are facing troubles while cancelling your Stock subscription.

    Please confirm if you have tried to follow the steps as mentioned in the help document in order to self-cancel your plan: Cancel your Adobe Stock membership

    Additionally, I would also like to inform you that if you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

    You may also reach out to our support team Support FAQ: How can I contact Adobe for support?  for cancellation requests.

    If you still face troubles, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

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