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JANT_Designs
Participant
Mar 20, 2018 6:19 PM UTC
Answered

Re: Cannot download licensed video file

I have a similar problem.  I created two videos (one is 57 secs and the other is 33 secs).  I was able to download the 57-sec video, but when trying to download the 33-sec video it stalls.  I have been trying to figure out what is going on for over 4 hours.  Please help.

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 30, 2018 11:12 AM UTC

    Hi Jacqueline,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

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    4 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Mar 30, 2018 11:12 AM UTC

    Hi Jacqueline,

    You may also Contact Customer Care for more detailed troubleshooting.

    Regards,

    Sheena

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    JANT_DesignsAuthor
    Participant
    Mar 20, 2018 8:26 PM UTC

    The videos were made using Adobe Spark.  How do I find the file ID?

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    Sheena Kaul
    Sheena Kaul
    Legend
    Mar 21, 2018 1:11 PM UTC

    I'm unable to understand if this is an issue happening with Adobe Spark or the video that you downloaded from Stock website.

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    Sheena Kaul
    Sheena Kaul
    Legend
    Mar 20, 2018 6:44 PM UTC

    Hi there,

    Please confirm the file IDs that you're having troubles downloading from the Stock website.

    Regards,

    Sheena

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