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dri_dri1979
Participant
May 1, 2018
Answered

Re: class action lawsuit

  • May 1, 2018
  • 1 reply
  • 472 views

The same is ha pening to me. They are charging when all I did was a trial. Anybody else had this solved?

      This topic has been closed for replies.
      Correct answer twaritar3263062

      Branching to a new discussion,

      Hi Adriana,

      I'm sorry you had a poor experience with Stock services and feel you were charged for the trial version.

      However, when you subscribe to the Stock promo offer, Adobe doesn't charge you for the 1st month (1st-month free trial); the subscription billing actually starts from the second month.

      Also, I see you have contacted our support team today and as per your request they have cancelled your Stock subscription and waived off the termination fee as a gesture of goodwill.

      Feel free to update this thread in case of any additional questions.

      Regards

      Twarita

      1 reply

      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      May 1, 2018

      Branching to a new discussion,

      Hi Adriana,

      I'm sorry you had a poor experience with Stock services and feel you were charged for the trial version.

      However, when you subscribe to the Stock promo offer, Adobe doesn't charge you for the 1st month (1st-month free trial); the subscription billing actually starts from the second month.

      Also, I see you have contacted our support team today and as per your request they have cancelled your Stock subscription and waived off the termination fee as a gesture of goodwill.

      Feel free to update this thread in case of any additional questions.

      Regards

      Twarita

      D
      dri_dri1979Author
      Participant
      May 1, 2018

      Thank you for the prompt reply. And yes, my issue was solved. But I must say, the free trial offer is very misleading. Adobe is trying to get in the stock image market, I understand, but this was probably not a good marketing idea, as it left me not wanting to try or use Adobe stock again, specially with all the other options out there.

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