Re: Couldn't cancel and kept getting charged

Question

I had the same issue.  I signed up for a free trial, didn't find anything I liked and cancelled the same day. Kept getting charged monthly and then when i spoke to someone to cancel they said there would be a huge early cancellation fee. Also tried to use their chat which was a joke and kept getting disconnected. Tried again a month later and the link to cancel never worked. Customer service is a total joke!!!!  Seems like they lure you in with a free trial and then try to make it impossible to cancel.  I finally had to dispute it with American Express.

Jeffrey_A_Wright · Accepted Answer

Rosemary, I am sorry that you cannot contact us or interact with your account. Please see https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html for information on how to cancel your active Adobe Stock membership.

Your inability to maintain a stable chat session and interact with the necessary web forms to cancel a membership are probably related. I would strongly recommend you use a different web browser or device to follow the steps listed in https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html if you need help, then click on https://helpx.adobe.com/contact.html?rghtup=autoOpen and the chat window will automatically open.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded