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Grundy_Designs
Participant
Feb 26, 2018 4:18 PM UTC
Answered

Re: Credits are gone

Can you help me too? I logged in this morning and had 30+ credits left (from adobe stock not DPC) and they are not showing anything.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 26, 2018 6:12 PM UTC

    Hi Tamera,

    I understand your concern. I would request you to contact our Support team Support FAQ: How can I contact Adobe for support? and check if they can provide you with an exception

    If you still face troubles, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

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    5 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Feb 26, 2018 4:27 PM UTC

    Branching to a new discussion,

    Hi Tamera,

    Sorry to hear that.

    I did go through your account details and noticed that your Stock subscription has been cancelled and the remaining assets got expired on 9/11/2017.

    I would like to inform you that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock  for more details.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    Grundy_DesignsAuthor
    Participant
    Feb 26, 2018 5:56 PM UTC

    Thank you for checking my account. I have never received anything stating that and I also have been using them since I canceled without any issues. I canceled as I was not using them all and was on maternity leave. I had accrued a lot and wanted to use what I already had up before paying for more that I had not even got to use.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 26, 2018 6:12 PM UTC

    Hi Tamera,

    I understand your concern. I would request you to contact our Support team Support FAQ: How can I contact Adobe for support? and check if they can provide you with an exception

    If you still face troubles, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

    Translate
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