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kristi76
kristi76
Participant
Jan 16, 2018 6:22 AM UTC
Answered

Re: Damaged file

Hi. I'm having the same problem. I've used Safari and Chrome and I still get the error message. How can I get my image please?

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jan 16, 2018 5:52 PM UTC

    Hi Kristi,

    I am glad that you were able to fix the issue and you can use your image.

    Yes. Once you have licensed an asset, the license is permanent. You can use the assets you license regardless of your subscription status as long as you adhere to the general terms of use restrictions.

    Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

    Regards,

    Sheena

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    3 replies

    Sheena Kaul
    Sheena Kaul
    Legend
    Jan 16, 2018 3:34 PM UTC

    Branching into a new discussion

    Hi Kristi,

    Could you please confirm me the image number that you're facing troubles with so that I can check the same for you?

    Regards,

    Sheena

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    kristi76
    kristi76Author
    Participant
    Jan 16, 2018 4:21 PM UTC

    Hi. I believe I got it figured out, I downloaded Adobe Illustrator and it

    seems to give me access now. The image number is 59368888.

    I do have a different question. Once I license and download a photo to my

    computer I get to use it no matter if I cancel my membership, correct? And

    in order to use an image I must have it licensed, correct?

    Thank you.

    Kristi

    On Tue, Jan 16, 2018 at 8:35 AM, Sheena Kaul <forums_noreply@adobe.com>

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Jan 16, 2018 5:52 PM UTC

    Hi Kristi,

    I am glad that you were able to fix the issue and you can use your image.

    Yes. Once you have licensed an asset, the license is permanent. You can use the assets you license regardless of your subscription status as long as you adhere to the general terms of use restrictions.

    Please see Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

    Regards,

    Sheena

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