Skip to main content
L
lisap39665100
Participant
July 31, 2018
Answered

Re: Didn't mean to subscribe to Adobe Stock

  • July 31, 2018
  • 1 reply
  • 458 views

Hi Sheena,

Hoping you can help me out here.

I myself have had the same problem as jamesm8984950 but rather being charged $197.95 to cancel this Adobe Stock subscription that I don't need on top of the $14.29 already charged.

Also would you know what a random additional $39.59 added on top of my last invoice could be charging?

Would very much appreciate your help.

Best,

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Branching into a new discussion

    Hi Lisa,

    I apologize for the troubles that you've been facing. I checked your account and it seems that you've an active Adobe Stock subscription under the Adobe ID as on forums.

    Are you looking to cancel the subscription? If yes, please see the Legal subscription terms | Adobe to understand the cancellation fee or terms. Also, you will need to Contact Customer Care for the billing and cancellation requests.

    Let me know if you're unable to reach the support.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    July 31, 2018

    Branching into a new discussion

    Hi Lisa,

    I apologize for the troubles that you've been facing. I checked your account and it seems that you've an active Adobe Stock subscription under the Adobe ID as on forums.

    Are you looking to cancel the subscription? If yes, please see the Legal subscription terms | Adobe to understand the cancellation fee or terms. Also, you will need to Contact Customer Care for the billing and cancellation requests.

    Let me know if you're unable to reach the support.

    Regards,

    Sheena

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices