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marol57573646
Participant
Oct 9, 2017 3:58 PM UTC
Answered

Re: do not use and want to cancel adobe stock, followed support and there is no help, I am at the end of a free trial that i did not use?

Hi Sheena, can you check for me if I canceled my sub correctly?

ADOBE STOCK /044-207-36

ADOBE STOCK 044-207-3650, IE

Thanks

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 9, 2017 4:52 PM UTC

    Branching into a new discussion

    Hi Maro,

    I just checked your account and I can see that the Adobe Stock subscription has been cancelled.

    Let me know if you need any additional details.

    Regards,

    Sheena

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    3 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 9, 2017 4:52 PM UTC

    Branching into a new discussion

    Hi Maro,

    I just checked your account and I can see that the Adobe Stock subscription has been cancelled.

    Let me know if you need any additional details.

    Regards,

    Sheena

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    marol57573646Author
    Participant
    Feb 5, 2018 2:04 AM UTC

    Hi Sheena,

    Sorry for digging this one out but I recently checked my card history and seems like I am still being charged for this plan! 4 times I've been charged for this plan already after cancellation and tonight another payment notice on my card as pending... wit the same detail 044-207-3650

    I checked my Adobe account and I don't have any plans or products active so where are these coming from after it was cancelled? I wanted to cancel it as I was not going to use it and still the money is gone.

    Can you please check it ASAP?

    BR

    Marcin

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    Sheena Kaul
    Sheena Kaul
    Legend
    Feb 5, 2018 12:22 PM UTC

    Hi Maro,

    I just checked your account again and I was not able to find any active subscription.

    Also, I tried to check for the charges placed on your account for the last six months but there were none.

    I believe there could be a different Adobe ID under which there is an active subscription for which you're being charged.

    I would request you to Contact Customer Care to identify the account and get the billing issues resolved.

    Let me know if you face any troubles.

    Regards,

    Sheena

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