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monikan70287891
Participant
August 25, 2017
Answered

Re: Dollar Photo Club image downloads

  • August 25, 2017
  • 1 reply
  • 230 views

I have also lost my credits but I didn't receive any emails about credits expiring so wasn't forewarned!!! Not happy at all!!!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Branching to a new discussion,

    Hi Monika,

    I understand your concern, but these credits were only valid for a year as per the migration terms. In order to get the expired credits back, you may subscribe to one of our Adobe Stock plans: Adobe Stock pricing and membership plan | Adobe Stock

    Also, you may Contact Customer Care  so that they can verify your account details and can further assist to get the issue resolved.

    Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link  in case you are unable to reach support through the above-mentioned link.

    Feel free to update this thread in case of any additional query.

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    August 25, 2017

    Branching to a new discussion,

    Hi Monika,

    I understand your concern, but these credits were only valid for a year as per the migration terms. In order to get the expired credits back, you may subscribe to one of our Adobe Stock plans: Adobe Stock pricing and membership plan | Adobe Stock

    Also, you may Contact Customer Care  so that they can verify your account details and can further assist to get the issue resolved.

    Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link  in case you are unable to reach support through the above-mentioned link.

    Feel free to update this thread in case of any additional query.