Skip to main content
monikan70287891
Participant
Aug 25, 2017 6:55 AM UTC
Answered

Re: Dollar Photo Club image downloads

I have also lost my credits but I didn't receive any emails about credits expiring so wasn't forewarned!!! Not happy at all!!!

    This topic is closed to new replies. Start a new post to keep the conversation going.
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Aug 25, 2017 5:18 PM UTC

    Branching to a new discussion,

    Hi Monika,

    I understand your concern, but these credits were only valid for a year as per the migration terms. In order to get the expired credits back, you may subscribe to one of our Adobe Stock plans: Adobe Stock pricing and membership plan | Adobe Stock

    Also, you may Contact Customer Care  so that they can verify your account details and can further assist to get the issue resolved.

    Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link  in case you are unable to reach support through the above-mentioned link.

    Feel free to update this thread in case of any additional query.

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Aug 25, 2017 5:18 PM UTC

    Branching to a new discussion,

    Hi Monika,

    I understand your concern, but these credits were only valid for a year as per the migration terms. In order to get the expired credits back, you may subscribe to one of our Adobe Stock plans: Adobe Stock pricing and membership plan | Adobe Stock

    Also, you may Contact Customer Care  so that they can verify your account details and can further assist to get the issue resolved.

    Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link  in case you are unable to reach support through the above-mentioned link.

    Feel free to update this thread in case of any additional query.

    Translate