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M
mdqt07
Participant
January 6, 2018
Answered

Re: Dollar Stock customer + Adobe CC customer with 70 credits gone!!!

  • January 6, 2018
  • 1 reply
  • 269 views

I have the same problem. I had 80 images a week ago, I'm finally ready to download them and I have no access to download images. I wasn't the "paid" for images could expire nor was notified that they would disappear. I feel ripped off paying $30/momth for nothing. I need my image credits back asap. This is really slowing down my project.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Shamara,

    Please contact our support team so that they can check if any exception in this case can be made. The link to our support team is shared above.

    If you still face troubles, feel free to update this thread.

    Regards

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    January 8, 2018

    Branching into a new discussion,

    Hi Shamara,

    I have checked your account details and noticed that the Adobe Stock subscription has been cancelled and the remaining assets(which were not downloaded) got expired on 1/3/2018.

    I would like to let you know that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    For more information refer to Common Questions about plans, purchasing, and availability, Adobe Stock

    You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    M
    mdqt07Author
    Participant
    January 8, 2018

    I paid $30 a month for over a year and cancelled the service on 12/25 with

    notification that it would continue through the next month. If you remove

    my credits now, then I should be entitled to a refund from the past year's

    billing, since I have have not received anything for this fee. This is

    absurd, you charge me, offer me a discount to stay which I never received

    (also known as bait and switch), then turn around and take away the credits

    which have accrued throughout the subscription that I am entitled to right

    after you have billed me on 12/24, just because I cancelled the

    subscription going forward. Lastly, you did not provide me with any

    notification that my credits would be expiring.

    Shamara Long

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    January 8, 2018

    Shamara,

    Please contact our support team so that they can check if any exception in this case can be made. The link to our support team is shared above.

    If you still face troubles, feel free to update this thread.

    Regards

    Twarita

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