I have the same issue with file number 69600872.
The preview image is :
But the downloaded file looks like:
I sat on chat for 35 minutes without success getting resolution when I accidentally closed the chat window
Branching into a new discussion
Hi Chuck,
I apologize for the trouble you faced when you licensed this image.
I tried to check the same at my end and I agree that it is a different image from what it shows in the thumbnail. Therefore I will be reporting it to the concerned team so that it can be fixed.
Additionally, I see that you had licensed this file and since it is a faulty image, I have added 1 credit in your account so that you can use a different image.
Let me know if that helps!
Once again, sorry for the experience.
Regards,
Sheena
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