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GregLoust
Participant
Jan 3, 2019 2:42 PM UTC
Answered

Re: error payment

Hello,

I have the same problem. I tried to buy 5 credits 2 times, I was debited two times and any credit appears on my account. What should I do ?

Thanks

Grégoire

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 8, 2019 10:51 AM UTC

    Twarita,

    I would like to, but I still not have any tangible solution (i.e. refund of my bank account or credits on my Adobe stock Account). Your solution that I have to buy more credits before I was refunded is not acceptable and especially I paid twice because of the bug.

    I will consider this issue as resolved until I was refunded or credited on my Adobe Stock account.

    Please, let me know what you’re going to do.

    Thanks for your understanding.

    Best regards,

    <moderator deleted private information for security reasons and superflus signature elements for clarity>


    Gregoire,

    We have checked your account details under the Adobe ID shared in the forums and was unable to see any charges which you have mentioned above. Do you have a different Adobe ID under which you may have purchased an Adobe Stock asset? If yes, please share the Adobe ID in a private message.

    You may also contact our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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    8 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jan 3, 2019 6:17 PM UTC

    Branching to a new discussion,

    Hi Gregoire,

    We apologize for the inconvenience caused to you.

    I have checked the transaction detail and noticed that you were trying to purchase Adobe Stock- a pack of 5 credits, and due to some reason, the payment did not come through.


    Let me get the issue checked with the concerned team. I will update this thread once I have more information on the transaction. Appreciate your patience.

    Regards,

    Twarita

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    GregLoustAuthor
    Participant
    Jan 3, 2019 7:18 PM UTC

    Hi Twarita,

    Thank you for your reactivity. If you need more information about the credit card payment, let me know your email address and I will send you the payment proof.

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jan 4, 2019 10:51 AM UTC

    Gregoire,

    There were some issues with your Adobe ID which was blocking the payment. The issue has been taken care off and resolved. I would request you to try placing the order again and check if you are getting the same error now.

    Regards,

    Twarita

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