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sabinac9829561
Participant
Jan 29, 2019 5:45 PM UTC
Answered

Re: help to unsubscribe adobe stock!!!

Hi!

I have the same problem. I have been charged a monthly fee even though I did not express my wish to prolong the subscription after the trial period. please, cancel my Adobe Stock subscription. Can I expect return of the one month fee?

Best,

Sabina

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    Abambo
    AbamboCorrect answer
    Community Expert
    Jan 29, 2019 9:40 PM UTC

    Contact Customer Care

    ABAMBO | Hard- and Software Engineer | Photographer
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    4 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 29, 2019 6:27 PM UTC

    you need to be in the 14 days window to cancel and reclaim your miney. This deadline passed, you have a annual subscription with an early termination fee of 50% of the remaining due.

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    ABAMBO | Hard- and Software Engineer | Photographer
    Sheena Kaul
    Sheena Kaul
    Legend
    Jan 29, 2019 6:05 PM UTC

    Branching into a new discussion

    Hi Sabina,

    You can now self cancel your Adobe Stock plan from your account page.

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    I hope that helps!

    Regards,

    Sheena

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    sabinac9829561Author
    Participant
    Jan 29, 2019 6:41 PM UTC

    Hi Sheena,

    For some reason I do not see the buttons CHANGE PLAN/ CANCEL PLAN.

    Can you support?

    All the best,

    Sabina

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    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    Jan 29, 2019 9:40 PM UTC

    Contact Customer Care

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    ABAMBO | Hard- and Software Engineer | Photographer
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