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sabinac9829561
Participant
January 29, 2019
Answered

Re: help to unsubscribe adobe stock!!!

  • January 29, 2019
  • 2 replies
  • 301 views

Hi!

I have the same problem. I have been charged a monthly fee even though I did not express my wish to prolong the subscription after the trial period. please, cancel my Adobe Stock subscription. Can I expect return of the one month fee?

Best,

Sabina

    This topic has been closed for replies.
    Correct answer Abambo

    Contact Customer Care

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    January 29, 2019

    you need to be in the 14 days window to cancel and reclaim your miney. This deadline passed, you have a annual subscription with an early termination fee of 50% of the remaining due.

    ABAMBO | Hard- and Software Engineer | Photographer
    Sheena Kaul
    Sheena Kaul
    Legend
    January 29, 2019

    Branching into a new discussion

    Hi Sabina,

    You can now self cancel your Adobe Stock plan from your account page.

    Please refer the help document below to understand the workflow:

    Cancel your Adobe Stock membership

    I hope that helps!

    Regards,

    Sheena

    S
    sabinac9829561Author
    Participant
    January 29, 2019

    Hi Sheena,

    For some reason I do not see the buttons CHANGE PLAN/ CANCEL PLAN.

    Can you support?

    All the best,

    Sabina

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    January 29, 2019

    Contact Customer Care

    ABAMBO | Hard- and Software Engineer | Photographer
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