Skip to main content
A
Annedesign
Participant
April 15, 2018
Answered

Re: How/can I buy a single image (not a subscription)???

  • April 15, 2018
  • 2 replies
  • 824 views

I have the same issue - I don't remember being notified about this and I'm now trying to finish a job and wasted an hour trying to download a single image. Single image stock image downloads were a fantastic service. Were Creative Cloud members notified it was no longer available?

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Branching to a new discussion,

    Hi Anne,

    I apologize for the troubles that you've faced on the Stock website.

    I checked your account details and see the single image purchase but that option was available to few of our customer because of their single purchase history with Stock.

    Starting last to last week itself, we have discontinued the single image purchase options altogether. Originally, the single image options had been discontinued last year.

    You can definitely check our credit pack options here: Adobe Stock pricing and membership plan | Adobe Stock

    You may also refer to Adobe Stock pricing and membership plan | Adobe Stock for more information on credit packs.

    Feel free to update this thread in case of any additional questions.

    Regards

    Sheena

    2 replies

    G
    grayclack
    Participant
    June 15, 2018

    So I've just found the same image that I needed for a project over on Deposit Photos, at a much cheaper price than what Adobe Stock was trying to charge ($54 for ONE image??? Are you kidding me???). Looks like I won't be using Adobe Stock from here on out. I feel that you're likely going to be losing a lot of customers like myself who were happy to purchase single images and no longer can...

    twaritar3263062
    twaritar3263062
    Participating Frequently
    June 17, 2018

    Hi Gray,

    Thank you for reaching out to the Stock community, I am sorry to hear that you feel in this manner about the current prices. As a consumer you definitely can look for cheaper prices, however, at present, the prices available on the site are valid for all our customers.

    However, I will definitely share your concern about the product pricing to the relevant team.

    Regards,

    Twarita

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    April 16, 2018

    Branching to a new discussion,

    Hi Anne,

    I apologize for the troubles that you've faced on the Stock website.

    I checked your account details and see the single image purchase but that option was available to few of our customer because of their single purchase history with Stock.

    Starting last to last week itself, we have discontinued the single image purchase options altogether. Originally, the single image options had been discontinued last year.

    You can definitely check our credit pack options here: Adobe Stock pricing and membership plan | Adobe Stock

    You may also refer to Adobe Stock pricing and membership plan | Adobe Stock for more information on credit packs.

    Feel free to update this thread in case of any additional questions.

    Regards

    Sheena

    A
    AnnedesignAuthor
    Participant
    April 17, 2018

    Thanks - all ok once you know - extremely frustrating when no notification and the web page says you can buy a single image as before but it doesn't work. Then you are asked to update credit card details and that does nothing. Also - can you look at my account as I was charged $1.09 three times on 15-4-18 by Adobe System Software - but no indication of why? I bought a credit pack the next day - that shows as $54.18. Thanks.

    twaritar3263062
    twaritar3263062
    Participating Frequently
    April 19, 2018

    Hi Anne,

    Sorry for the confusion here.

    This is a pre-authorization charge for your purchase of credit packs. It should be refunded within 7 business days.

    Also, the pre-authorization charge is on a different Adobe ID(under your name).

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices