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bobbyb42516039
Participant
Feb 19, 2018 5:12 PM UTC
Answered

Re: How do I claim my 10 free stock images

I have signed up for the free trial period and it says 10 images under available, but it tries to charge me still for an image. Can you help me with that? I purchased an image thinking that it would just subtract from one of my free 10, but it did not. It still says I have 10. Your help would be appreciated.

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 19, 2018 5:59 PM UTC

    Branching into a new discussion,

    Hi Bobby,

    Thanks for reaching out to the Stock team. I did go through your account and noticed that you have Adobe Stock 10 images a month(one-year) plan and this plan only entitles you to purchase standard images/licenses.

    I see you have downloaded a video, which is an on-demand purchase.

    Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack.

    For more information, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 19, 2018 5:59 PM UTC

    Branching into a new discussion,

    Hi Bobby,

    Thanks for reaching out to the Stock team. I did go through your account and noticed that you have Adobe Stock 10 images a month(one-year) plan and this plan only entitles you to purchase standard images/licenses.

    I see you have downloaded a video, which is an on-demand purchase.

    Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack.

    For more information, you may refer to Common Questions about plans, purchasing, and availability, Adobe Stock

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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