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josephp27011316
Participant
Jan 31, 2018 12:30 AM UTC
Answered

Re: How do I remove a license?

Hi, I accidentally licensed the following images - #75735260, #87836936, #82861654

How do I remove it or receive a credit for it?

What information do you need from me?

    This topic is closed to new replies. Start a new post to keep the conversation going.
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 31, 2018 2:12 PM UTC

    Branching to a new discussion,

    Hi Joseph,

    I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the files  (75735260, #87836936, #82861654) and there is no way to unlicense them, I have added 3 image credits to your account so that you can license different images instead.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    View reply

    7 replies

    teresal38985297
    Participant
    Aug 20, 2020 5:44 PM UTC

    I too have accidentally licensed an unwanted image. Would be nice to have a "are you sure you want license this image?" dialog. The ID is: 190194519.

     

    Thanks for your time.

    Translate
    Vani_100
    Participating Frequently
    Aug 25, 2020 10:13 PM UTC

    Hello teresal38985297,

    I have verified that you have licensed asset id 190194519 and have granted you replacement license. Please delete asset from any downloads or library at your end.

    Translate
    syeda93459776
    Participant
    Dec 22, 2018 8:06 PM UTC

    Hi Twarita,

    I have a similar situation where I've licensed 4 images when I didn't intend to. I only clicked on saving to library and it automatically licensed. Could you please help unlicense or grant credit.

    Thank you so much for helping out.

    Thanks,

    Syed

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Dec 24, 2018 11:03 AM UTC

    Hi Syed,

    Sorry to hear that.

    Could you please share the file IDs which you have accidentally licensed so that we can further assist you?

    Regards,

    Twarita

    Translate
    syeda93459776
    Participant
    Dec 25, 2018 12:35 AM UTC

    Hi Twarita,

    The file IDs are #93355848, #113878125, #118767766, #217648625, #174917388.

    Thank you so much and happy holidays.

    Thanks,

    Syed

    Translate
    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Jan 31, 2018 2:12 PM UTC

    Branching to a new discussion,

    Hi Joseph,

    I see you have an Adobe account under the same ID as with forums. Since you have accidentally licensed the files  (75735260, #87836936, #82861654) and there is no way to unlicense them, I have added 3 image credits to your account so that you can license different images instead.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    Translate
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