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A
aaronf21225991
Participant
August 25, 2017
Answered

Re: how do I unlicense something that I purchased accidentally?

  • August 25, 2017
  • 3 replies
  • 504 views

I've accidentally licensed 134766502 if you could please credit my account back. Thank you!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Sandra,

    As you have accidentally licensed the above-mentioned images, I have added 11 image credits to your account as a goodwill gesture so that you can license different images instead.

    Also, please see Stock FAQ: How to license an image with Adobe Stock?  in order to license the Adobe Stock images.

    Hope that helps!

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    3 replies

    O
    OLY3414103
    Participant
    August 28, 2017

    Thank you.

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    August 28, 2017

    You are welcome!

    O
    OLY3414103
    Participant
    August 26, 2017

    They are; #87176242 , #102285635, #46291453, #87284490, #29852231, #81751523, #92887196, #92887189,  #134039564​, #134039720, #55448294.

    Thank you.

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    August 27, 2017

    Hi Sandra,

    As you have accidentally licensed the above-mentioned images, I have added 11 image credits to your account as a goodwill gesture so that you can license different images instead.

    Also, please see Stock FAQ: How to license an image with Adobe Stock?  in order to license the Adobe Stock images.

    Hope that helps!

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    August 25, 2017

    Branching to a new discussion,

    As you have accidentally licensed one image, I have added an image credit to your account so that you can license a different image instead.

    Let me know if that helps!

    Feel free to update this thread in case of any additional query.

    Regards,

    Twarita

    O
    OLY3414103
    Participant
    August 26, 2017

    I have a similar problem to Aaronf21225991's. I just subscribed to the Adobe Stock Images. I was trying to select a number of images to preview later before I purchase the desired ones however, I accidentally purchased them all. How do I cancel licenses so that I can start over and purchase the ones I want. I have not downloaded any yet.  Can you please help?

    Thank you.

    twaritar3263062
    Community Manager
    twaritar3263062Community Manager
    Community Manager
    August 26, 2017

    Hi Sandra,

    Could you please share the image numbers that you have accidentally licensed so that I can further help you with the issue?

    Regards,

    Twarita

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